Sign Your Waiver:
All players MUST sign a waiver, to include all minors before starting your experience. We ask that you kindly complete the waivers in advance for ALL Players. If you do not complete waivers, we require you to arrive 15m in advance. Your Experience starts promptly at scheduled time, if you arrive and have outstanding waivers, we will have to reduce time off your Experience.
You have Questions...We have answers!
What is your cancellation policy?
You MUST call us 24-hours in advance OR cancel your booking via your confirmation email to receive a customer credit.
We DO NOT process refunds unless it is a result of a mistake on OUR part. If you do not follow this process we CANNOT guarantee a customer credit because we have lost the opportunity to book that slot.
What happens if I am late?
We run on a schedule and leave a specific amount of time to allow our staff to reset the rooms. When you are late it can impact ALL guests who are scheduled to play after you. If you arrive more than 10 minutes Late we WILL deduct that time from your experience. If you are more than 30-minutes late we will have to cancel your booking. We will not provide a customer credit or rebooking if you do not give us at least an hour notice that you will be late.
How do I reschedule my experience?
We will ONLY reschedule a booking if you give us more than 1-Hour notice, we try to be as flexible as we can, however we have staff in place 30-Min or more before your scheduled booking. With less than 1 hour notice we are still liable to pay our staff. IF you need to reschedule with less than an hour notice, there WILL BE A $15 REBOOKING FEE. NO EXCEPTIONS WILL BE MADE.
**Please note, this also applies to booking errors made by the customer**
What is your Policy with Excessive Force and unacceptable behavior?
We remind players SEVERAL times before Game-play that there is NEVER a need for excessive force, cursing at GM's or exhibiting drunk/disorderly conduct. If we see that any player of your group is not complying with our rules, they WILL be removed from the experience with NO REFUND. If YOUR group causes damage to any parts of the experience you will be charged to fix or Replace the item. We video record ALL experiences and will review footage to determine if excessive force was used or normal wear and tear. If we deem excessive force was used, we will notify you of the amount that will be charged to the card on file. This is agreed to during your booking process, and terms and conditions.
Do you accept Walk-in's?
All Weekday bookings MUST be made 30 Min or more in Advance. Weekends, we will accept Walk-ins but cannot guarantee availability. Please understand we work off a schedule where customers tend to book online in advance. We cannot put you into an experience if it is NOT available or we have an upcoming booking.